Support

We're here to help you get the most out of PropTradeBot.

📧 Email Support

support@proptradebot.com

Response time: Within 24 hours

Frequently Asked Questions

Do I need a browser extension?

No. Signals are delivered from our servers directly to your bot, which checks for them every few seconds. Nothing needs to be open in a browser. Earlier versions used a Chrome extension that read signals off the Discord page — that is no longer used or required, and you can remove it if you installed it.

The bot says "Not connected" — what's wrong?

Check that PropTradeBot is running on your Mac, then open http://localhost:5555/status. If cloud.error says your API key was rejected, paste a fresh key from your dashboard into the setup page.

Can I use PropTradeBot on Windows?

Currently PropTradeBot is macOS-only. Windows support is on our roadmap.

How do I cancel my subscription?

Email support@proptradebot.com and we'll cancel immediately. Your access continues until the end of your billing period. No questions asked.

Is my trading data secure?

Yes. We use industry-standard encryption and never store your broker credentials. All API keys are encrypted at rest. Your trading bot runs locally on your Mac — signals and orders never pass through our servers.

What signal formats are supported?

PropTradeBot works with signals from TradingView (webhook), Telegram, or Discord. The bot auto-detects entries, trims, and exit signals from your chosen source — no special formatting required.

What happens when the market is closed?

The bot stays connected and ready. If a signal arrives while the market is closed, the order will be rejected by your broker — no risk of unintended fills. The bot logs the rejection and continues monitoring.

Will I miss trades if my Mac goes to sleep?

Yes. PropTradeBot runs locally on your Mac and must be awake to receive signals and execute trades. We recommend disabling sleep mode during trading hours (System Settings → Battery → Prevent automatic sleeping). The bot will reconnect automatically when your Mac wakes up.

Which prop firms are supported?

PropTradeBot supports Topstep (ProjectX), Lucid and Take Profit Trader (Tradovate), plus any native Tradovate firm using your own credentials. We don't support firms whose published rules conflict with running commercial automation software across firms. Just pick your firm in the guided setup and PropTradeBot configures the connection for you. See each firm's automation rules below. Don't see your firm? Let us know at support@proptradebot.com.

Prop firm rules for automation

Checked 2026-09-27. Firms change their rules; confirm with your firm before trading. Following your firm's rules is your responsibility (see Terms, section 5). This is a summary of each firm's published rules, not legal advice, and not a promise that you will pass an evaluation or get funded. No firm approves or endorses PropTradeBot.

Topstep

TopicWhat Topstep saysSource
API costProjectX API Access is billed separately: $29/month ($14.50/month for Topstep traders with code topstep).TopstepX API Access
Where automation may runPersonal device only: "All trading activity must originate from your personal device. The use of VPS, VPNs, and remote servers is prohibited." PropTradeBot runs on your own Mac, so order flow stays on your personal device.TopstepX API Access
Live Funded AccountsNo API automation: "Live funded accounts are not allowed to trade through the ProjectX API."TopstepX API Access
Trade Copier"Trade copying is only available for Trading Combine® and Express Funded Account® accounts. Live Funded Account® accounts cannot use the Trade Copier."TopstepX
Custom bots (Combine / Express Funded)Allowed through the API, subject to platform rules and the ban on high-frequency trading. You own and are responsible for the bot.TopstepX API Access
Hedging"Cross-account hedging is prohibited at Topstep."Understanding Hedging

Lucid Trading

TopicWhat Lucid saysSource
Automation and trade copiers"Automated trading systems and trade copiers are permitted… Traders are fully responsible for any software errors, malfunctions, or unintended outcomes."Other Activities
HedgingStrictly prohibited across accounts (same user, different users, or other firms), including correlated products.Prohibited: Hedging
High-frequency tradingProhibited; Lucid uses automated detection.Prohibited: HFT
NewsNot allowed on LucidDaily; allowed on Flex, Pro and Direct.Other Activities
Account limitsA shared cap of 10 accounts across evaluation and funded (for example, 5 evaluation accounts leaves room for 5 funded). See the article for LucidLive limits.Maximum Number of Accounts
VPSNot confirmed. Check with Lucid.No VPS article found (2026-09-27)

Take Profit Trader

TopicWhat Take Profit Trader saysSource
Trade copiersAllowed only for accounts you own and control, and only with approved copiers (Tradesyncer, TradeCopia, Affordable Indicators, Replikanto Flowbot Compliance Edition, and platform-native copiers).Trade Copier Policy
Independent executionAccounts must not "Mirror another trader's activity in real time through automated or coordinated execution" or "Enter or exit trades in coordinated timing and pricing patterns with other users." Syncing your own accounts is allowed.Independent Trade Execution Policy
Counter positions"Take Profit Trader strictly prohibits holding opposite positions in the same or closely related products across any accounts under the same beneficial control."Rule 6: No Counter Positions
Account limitsTPT's terms list a maximum of 5 active PRO/PRO+ accounts and up to 10 passed tests per 30 days. Confirm the current numbers with TPT.Terms of Service
VPSNot confirmed. Check with TPT. (TPT separately prohibits VPNs or remote connections that route activity through a restricted country.)Restricted Countries

Documentation

Setup guides are available in your dashboard after signing up. For additional help, email us anytime.

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