We're here to help you get the most out of PropTradeBot.
No. Signals are delivered from our servers directly to your bot, which checks for them every few seconds. Nothing needs to be open in a browser. Earlier versions used a Chrome extension that read signals off the Discord page — that is no longer used or required, and you can remove it if you installed it.
Check that PropTradeBot is running on your Mac, then open http://localhost:5555/status. If cloud.error says your API key was rejected, paste a fresh key from your dashboard into the setup page.
Currently PropTradeBot is macOS-only. Windows support is on our roadmap.
Email support@proptradebot.com and we'll cancel immediately. Your access continues until the end of your billing period. No questions asked.
Yes. We use industry-standard encryption and never store your broker credentials. All API keys are encrypted at rest. Your trading bot runs locally on your Mac — signals and orders never pass through our servers.
PropTradeBot works with signals from TradingView (webhook), Telegram, or Discord. The bot auto-detects entries, trims, and exit signals from your chosen source — no special formatting required.
The bot stays connected and ready. If a signal arrives while the market is closed, the order will be rejected by your broker — no risk of unintended fills. The bot logs the rejection and continues monitoring.
Yes. PropTradeBot runs locally on your Mac and must be awake to receive signals and execute trades. We recommend disabling sleep mode during trading hours (System Settings → Battery → Prevent automatic sleeping). The bot will reconnect automatically when your Mac wakes up.
PropTradeBot supports Topstep (ProjectX); Tradeify, Lucid, and Take Profit Trader (Tradovate); and Bulenox (Rithmic) — plus any native Tradovate firm using your own credentials. Just pick your firm in the guided setup and PropTradeBot configures the connection for you. Don't see your firm? Let us know at support@proptradebot.com.
Setup guides are available in your dashboard after signing up. For additional help, email us anytime.